The award, which is decided annually in March and benchmarks customer service, recognises that more than 90% of customers would recommend Bellway to a friend.

More than 5,357 homeowners, one of the largest UK samples, were independently surveyed on a range of criteria including the sales journey, satisfaction with the handover process as well as the internal and external design of the properties.

Pauline Coates, head of sales Bellway Homes Limited (Scotland West), said: “We are a customer-centric company and the success of our business depends upon our performance and delivering to customers’ expectations and beyond. 

“Throughout our business we look at issues from a customer’s perspective and all customer touch points are carefully considered although we are always looking at ways to improve.

“It’s a terrific achievement for the team and a resounding endorsement for our customers and those considering a new build purchase.”