The three year contracts will run from October 1.

The two firms who beat off a significant level of competition during the tender process which was based 70% on quality and 30% on cost, reflective of Caledonia’s priority to ensure repairs are right first time.

Tim Calderbank, Caledonia Housing Association operations director, said: “The new contractors will operate an appointment system for completion of non-emergency repairs. This will provide choice to our customers and ensure that their repairs are undertaken at a time and date that suits their lifestyles. This is in line with our strategic objective to transform customer service and our aim to meet customers’ expectations.”

Novus will be supporting Caledonia’s responsive repairs in the East covering Dundee, Fife and Angus with McGill & Co Ltd covering Caledonia’s properties in the West, predominantly in Perthshire. The contracts will create more flexibility in the delivery of the day–to-day repair services delivered to tenants.

Derek Ferguson, strategic operations manager from Novus, said: “We’re pleased to have been appointed by Caledonia Housing Association on this contract. It is testament to the consistent hard work and dedication of our team, who deliver a high quality of work and go above and beyond to make life as easy as possible for our clients’ residents. We’re looking forward to working closely with Caledonia and its residents over the next three years.”

Nick McGill from McGill & Co Ltd said: “McGill & Co Ltd are delighted to extend our longstanding working relationship with Caledonia Housing Association and look forward to providing this repair service to the Association and the residents.”

Andrew Kilpatrick, Caledonia Housing Association asset development director, said: “Caledonia are delighted to award these contracts to local contractors. We look forward to working with them to ensure our tenants receive the most effective repairs service possible, continuing Caledonia’s ethos of ensuring we provide homes and services that make life better.”