The results from the national new homes customer satisfaction survey – carried out by the Home Builders Federation (HBF) and the National House Building Council (NHBC) – confirm that Story Homes has received a five-star satisfaction rating, with more than nine in 10 customers recommending the builder to a friend.

In addition, Story Homes has achieved a further accolade for customer service from ‘In-house’ – the customer satisfaction research body for the residential property sector.

The builder has received a ‘Gold’ rating from In-house after 96% of customers said they would recommend Story Homes. This award highlights the housebuilder’s relentless pursuit of excellence and focus on meeting and exceeding the needs and expectations of homebuyers.

Colin Wood, chief executive officer at Story Homes, said: “From the raw materials we use to the finished homes we deliver and the service we offer, quality is at the heart of everything we do; so it’s fantastic to be recognised for this by the industry, and most importantly, our customers.

“As a business we strive for continuous improvement with the goal of delivering homes that we are proud to put our names to, and that our customers are proud to call home. Considering the challenging environment within which the industry continues to operate, we are thrilled to have received these accolades which confirm our ongoing commitment to providing the highest level of service and communication to our buyers.”