Scotland’s Minister for Transport, Humza Yousaf, has outlined the key actions and investments ScotRail is to make to lift its performance to meet passenger expectations.

In a statement to Parliament yesterday, the minister highlighted the key improvements that will be made as part of ScotRail’s improvement plan and the government’s contract with Scotrail to modernise Scotland’s rail services.

Despite recent challenges the performance of rail services in Scotland is higher than the UK average, with almost 90% of trains running on time and punctuality improving in the last eight weeks.

The Minister also confirmed that recently announced earlier morning commuter services between Inverness and the central belt will begin in mid-December and that work is nearing completion to add additional carriages to peak time services on the Borders rail from December boosting capacity on the new line.

Actions to improve rail services include:

Mr Yousaf said: “Everyone rightly expects a railway network that operates effectively. So when things go wrong I fully understand the dissatisfaction of passengers and the inconvenience that is caused.

“Although there are no guarantees major failures won’t happen, I give my reassurance that ScotRail has learned lessons and is far better prepared for contingencies, including communication with passengers, when such incidents do take place.

“I have no intention of underplaying the effect a slide in service quality. The actions we are taking and the long term transformation we have planned underlines this Government’s commitment to improving the service received. That is why I instructed an improvement plan.

“We have accelerated £16 million to upgrade key junctions, track and signalling equipment, for example at Glasgow Central station the key terminus station. This week, points and circuits are being renewed at Cowlairs and Dunblane, while £14m is being spent to improve fleet reliability.

“Overcrowding is frustrating that is why, from mid-December, we have introduced more services to and from Inverness and are finalising details to provide more carriages on peak time service on the Borders Railway.

“I know about the work that is required and the service that is to be delivered. I am taking action and a plan is now in place. This government has a track record of delivering for our railways and it is my firm intention that we will continue to do so.”

Addressing plans to develop a public sector operator to bid for future franchises Mr Yousaf added: “For future franchises, we stand by our invitation to get round the table with anyone who has a genuine interest in taking forward work on a not-for-profit bid. This does not remove the need for competition as any bid must be tested so we can pick the best option for Scotland’s passengers in an objective manner.

“Our commitment to our railways is undeniable - we want to see a vibrant, growing industry with more seats and services than ever before. I remain focussed on ensuring the best outcome for passengers - a franchise which delivers for Scotland.”